Question 1

What is a 4G mobile proxy?

Accepted Answer

It is a server that routes your Internet traffic through a real mobile connection (SIM on an Italian network), so sites see a smartphone-style mobile IP, not a datacenter IP.

Question 2

How is it different from a datacenter proxy?

Accepted Answer

Datacenter proxies use cloud or hosting IPs, often labeled and filtered. A 4G mobile proxy uses Italian cellular IPs with reputation and fingerprint closer to real users.

Question 3

How does IP rotation work?

Accepted Answer

On request (dashboard or API) we restart the mobile link: the network assigns a new IP. Expect on the order of tens of seconds before the new IP is usable.

Question 4

Which tools are supported?

Accepted Answer

Any software that supports HTTP or SOCKS5 proxies: browsers, API clients, scraping tools (e.g. Scrapy), automation (Playwright, Selenium, Puppeteer), and more. We provide host, port, username, and password.

Question 5

What happens when the proxy expires?

Accepted Answer

After the purchased period, credentials are no longer valid for connection. You can renew by purchasing a new period; details are emailed and shown in your account area.

Question 6

Can I renew early?

Accepted Answer

Yes. You can buy a renewal before expiry; we explain how to align or extend validity without service interruption when applicable.

Question 7

Is an invoice available?

Accepted Answer

For eligible orders we can issue compliant tax documentation. Provide billing details at checkout or contact support (VAT / tax ID, address, PEC if required).

Question 8

How do I contact support?

Accepted Answer

Email support@proxyitaly.com or use the official Telegram channel. Response times depend on your plan; include useful technical details (host, port, error message).

Question 9

How long after payment until activation?

Accepted Answer

Activation is usually quick after payment confirmation. During peaks or extra checks we notify you by email. You receive host, port, and credentials at the address used for the order.

Question 10

Can I run multiple proxies at once?

Accepted Answer

Yes. You can buy multiple instances or plans with more ports, depending on offers. For custom setups (more IPs or carriers) contact support.

Question 11

How does payment work?

Accepted Answer

Payment is processed securely with Stripe by card (Visa, Mastercard, American Express, and other Stripe-supported methods). After confirmation we activate the service.

Question 12

Does the proxy support SOCKS5?

Accepted Answer

Yes, in addition to HTTP/HTTPS, SOCKS5 is available with the same credentials unless your service sheet states otherwise. Check host and port in the documentation sent with your credentials.

Frequently asked questions